Harry Potter and the Cursed Child Online Store

Official Merchandise

FAQS


Please see below our most frequently asked questions. If you still can't find the answer you're looking for,
email us at orders@harrypotter934.com

 SHIPPING AND DELIVERY 

Where do you ship to?
We deliver to the following countries; Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
We do not ship to PO box addresses.
Please Note Life Size Cardboard Cut Outs cannot be shipped internationally due to
Royal Mail Shipping Restrictions

Do you ship to PO box addresses?
Unfortunately we do not ship to PO box addresses

How long does it take to receive a parcel?
Delivery is typically via Royal Mail, and can take between 3-5 working days.
USA/Canada delivery is based on weight, Delivery time 5-10 Days (Please note this may vary depending on the state) All USA/Canada Deliveries are delivered by UPS

Can I get next day delivery?
Unfortunately we do not offer next day delivery

Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at orders@harrypotter934.com

REFUNDS AND EXCHANGES

What is your returns policy?
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. Please note all items and merchandise that are purchased from our store in the Palace Theatre can only be returned or exchanged* online.


All UK returns are free.
To return or exchange an item bought online, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

To return or exchange an item bought at the theatre, please send a picture of your item and proof of purchase to orders@cursedchildstore.com. Please note, items bought in-store can only be exchanged for the exact same product (for apparel this means you can only exchange the size of a product, but not colour). If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

Overseas Returns & Exchanges

To return an item please email orders@cursedchildstore.com to organise your return. 
Unfortunately we do not offer exchanges overseas, we recommend that you return your item, and then buy another should you wish too.

 Please note that earrings are non-refundable 

*UK exchanges only, we do not offer overseas exchanges.

How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate 1 week, for Europe and the USA 2 weeks.
What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.

Why can’t I return jewellery?
Unfortunately jewellery is non refundable.

Can I take my online order to the store to return exchange?
All online orders will need to be sent back to our warehouse using the returns slip inside. We cannot process online returns in store.

ORDERS

Can I pre order products?
We do not currently offer pre orders at the moment.

Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.

Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at orders@harrypotter934.com or call us on 0044 (0) 20 3196 7375
as soon as possible. Please note we cannot cancel your order if it has already been sent.

PROMOTIONAL CODES AND VOUCHERS

Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.

Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.

My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on orders@harrypotter934.com

THE PALACE THEATRE 

When can I buy from the Palace Theatre?
The Harry Potter and the Cursed Child store is currently open to ticket holders only, 1 hour before show time and 45 minutes after the show.

Can I still buy merchandise if i'm not a ticket holder?
Unfortunately the store is only currently open to ticket holders only.

CONTACTING US

Can I leave feedback?
If you would like to leave feedback on a certain product; you are able to write reviews on the product page. If have any overall comments or feedback you would like to make, please email them to orders@harrypotter934.com

How can I contact you?
If you have any queries please email orders@harrypotter934.com or call us on  0044 (0) 20 3196 7375 – lines open 10:30-12:30 Monday to Friday. If your query is to do with an order please provide the order number where possible.