email us at email@example.com
We deliver to the following countries; Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
We do not ship to PO box addresses.
Unfortunately we are unable to ship to PO box addresses.
Delivery is typically via Royal Mail, and can take between 3-5 working days.
USA/Canada delivery is based on weight, Delivery time 5-10 Days (Please note this may vary depending on the state) All USA/Canada Deliveries are delivered by UPS
Unfortunately we do not offer next day delivery
If you have not received your parcel within the estimated time frame please email us at firstname.lastname@example.org
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. Please note all items and merchandise that are purchased from our store in the Palace Theatre can only be returned or exchanged* online.
All UK returns are free.
To return or exchange an item bought online, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
To return or exchange an item bought at the theatre, please send a picture of your item and proof of purchase to email@example.com. Please note, items bought in-store can only be exchanged for the exact same product (for apparel this means you can only exchange the size of a product, but not colour). If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Overseas Returns & Exchanges
To return an item please email firstname.lastname@example.org to organise your return.
Unfortunately we do not offer exchanges overseas, we recommend that you return your item, and then buy another should you wish too.
Please note that jewellery is non-refundable
*UK exchanges only, we do not offer overseas exchanges.
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate 1 week, for Europe and the USA 2 weeks.
If your product is faulty please send your product back along side the returns form stating the product is faulty.
Unfortunately jewellery is non refundable.
All online orders will need to be sent back to our warehouse using the returns slip inside. We cannot process online returns in store.
We do not currently offer pre orders at the moment.
Unfortunately you cannot add items to your order once you have checked out.
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at email@example.com or call us on 0044 (0) 20 3196 7375
as soon as possible. Please note we cannot cancel your order if it has already been sent.
Currently we do not sell gift vouchers, however this is something we are working on.
At the checkout, above your subtotal is a box in which you can enter any discount codes.
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on firstname.lastname@example.org
The Harry Potter and the Cursed Child store is currently open to ticket holders only, 1 hour before show time and 45 minutes after the show.
Unfortunately the store is only currently open to ticket holders only.
If you would like to leave feedback on a certain product; you are able to write reviews on the product page. If have any overall comments or feedback you would like to make, please email them to email@example.com
If you have any queries please email firstname.lastname@example.org or call us on 0044 (0) 20 3196 7375 – lines open 8:30am - 5:00pm Monday to Friday. If your query is to do with an order please provide the order number where possible.